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Omnichannel Customer Support Simulator for Saudi Enterprises

A unified inbox that understands your customer before drafting replies

Experience an omnichannel simulator that combines WhatsApp, Webchat, Email, and Instagram into one central inbox. It classifies intent, analyzes customer sentiments, retrieves knowledge articles, chooses tools, and writes human-reviewable drafts in under 3.4 seconds.

Try Live Workspace
Powered by Gemini 2.5 Public sandbox does not store PII Compliant with Saudi PDPL & NCA ECC Strict Rate Limit: 10 RPM per IP

Interactive Sandbox Workspace

Explore three interactive panels: Inbound Channel Simulator, Agent Mind Process, and Final Customer View.

Channels Simulator

INPUT
0 / 3000
In production, media files are processed securely via backend APIs. Here we simulate safe transcription.
Advanced Configurations

Agent Mind

Gemini 2.5 Flash
1IngestionReading input stream
2AnalysisIntent & sentiment
3ValidationKnowledge & tools
4DraftingReviewable response

Intent Classification Ready

Select a scenario or run the agent to view semantic analysis.

Sentiment & Dialect Ready

Frustration, satisfaction, or mixed language will be mapped here.

Knowledge Retrieval 3 Articles

Used knowledge base articles will appear here.

Tool Selection Review

Simulated API calls and tools will execute here.

Final Customer View

WhatsAppBright Agent
I need to know where my order ORD-2198 is, no one answered since yesterday.
Send via Email

Auditable Decision Hub

Analyze visual reports, view clean JSON responses, inspect granular audit logs, or simulate agent workflows.

{}

This public sharing link contains scenario configurations but excludes private customer data. Do not share sensitive PII.

Predicted CSAT3.7
Labor Time Saved68%
FCR Rate72%
Top IssueShipping Delays

Executive insights will populate once the agent is activated.

Replay 2-Week Customer Journey

Simulate a mock customer sending 8 messages across 4 channels. The agent compiles the touchpoints, detects friction, and suggests operational fixes.

Secure API Code

curl -X POST https://brightai.site/api/demo/gemini/stream \
  -H "Content-Type: application/json" \
  -d '{"demoType":"customer-service-automation","input":{"scenarioId":"angry-whatsapp-delay","locale":"en","message":"I need to know where my order is, no one replied since yesterday."}}'

Webhook Notification Mockup

{
  "event": "ticket.escalated",
  "channel": "whatsapp",
  "priority": "high",
  "team": "Customer Support Supervisor"
}

Simulated Real-World Metrics

Average Handling Time3.4s
Classification Accuracy94.2%
Daily Runs1247
True Escalation Rate89%

Industry-Specific Use Cases

E-Commerce & Retail

Input: Where is my order? Stuck 4 days and I want compensation.

Output: Check order status, initiate human-approved refund ticket, and draft quick WhatsApp response.

Home Services

Input: I need to reschedule the technician visit to Thursday.

Output: Initiate draft appointment, update customer records, and draft confirmation window SMS.

Fintech & Banking

Input: Transaction is stuck and no official feedback received.

Output: Compliance escalation, redact sensitive billing info, and draft high-priority formal email.

Integration & Architectural Layout

Your CRM / ERP
Source data
←
Bright AI Gateway
Rate limit & PII scrub
←
Gemini Engine
Structured JSON format
←
Secure Audit Log
Compliance storage
WhatsAppUnifonicSallaZidBayanZendeskFreshdeskHubSpot

Output Schema Anatomy & JSON Layout

Every response is modeled in a predictable structured schema containing intents, confidence intervals, dialect scores, retrieved references, simulated tool executions, suggested quick replies, and predicted satisfaction indices.

{
  "intent": "classified_intent",
  "intent_confidence": 0.92,
  "sentiment": { "polarity": -0.62, "emotion": "frustrated" },
  "language": "Mixed Arabic and English",
  "dialect": "saudi",
  "retrieved_kb_articles": [],
  "tools_called": [],
  "response_text": "Agent reply draft text",
  "suggested_quick_replies": [],
  "escalation": { "required": true, "reason": "delay", "priority": "high", "suggested_team": "Support Team" },
  "csat_prediction": 3.7,
  "handling_time_estimate_seconds": 54
}

Compliance, Privacy & Security Protocols
  • Secure backend layer protecting proprietary API keys from client browsers.
  • Strict rate limiting of 10 requests per minute per IP address.
  • Real-time PII scrubbing and data anonymization prior to LLM processing.
  • Detailed audit logging for every tool execution, API fetch, and booking action.
  • Designed to adhere to Saudi PDPL, NCA ECC guidelines, and localized data residency.

Simulated Knowledge Base References

Frequently Asked Questions

Does it understand Arabic and Saudi dialects without losing professionalism?

Yes. The agent is strictly instruction-aligned to map slang, determine underlying intent, and maintain a highly professional tone without dry responses.

When does the agent decide to escalate to a human supervisor?

Escalation is triggered by high user frustration, refunds requiring human validation, VIP account priorities, or when low classification confidence indicates boundary ambiguity.

Does the system support audio recordings?

Yes. Custom enterprise versions support transcribing voice notes securely, applying the same PII filter mechanisms prior to semantic mapping.

Can we sync it with Salla or Zid stores?

Absolutely. Production integrations connect Salla or Zid webhooks, updating shipping logs, product catalogs, and ticket priorities automatically.

Ready to Deploy a Compliant Omnichannel AI Inbox?

Integrate our secure customer support systems into your workflows. We can launch custom configurations tailored to your datasets within a few days.

Book a 15-Minute Consultation WhatsApp Sales
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